Coronavirus - Update: 24th June 2020

Here at Cherry Tree Farm we welcome couples, families and some well-behaved small groups and like-minded people wanting to have a great time and enjoy the North Devon beaches. We want all our guests to have an enjoyable and safe camping experience. We therefore ask you to read and agree to our Terms and Conditions before booking. Once the booking is made you have chosen to except these Terms and conditions.
We reserve the right to ask any guests who do not adhere or respect these rules in any way or behave in a manner likely to cause or upset other campers or staff to leave the site immediately. In these circumstances your holiday ceases; there will be no refund.

COVID-19 Terms and Conditions Exceptions

Bookings made from April 9th 2020 onwards will be subject to our usual Terms and Conditions. As an exception to these, if we need to cancel your booking due to Government direction you will receive a 50% refund plus a 50% credit for a future booking in the current season only. If you cancel your booking within 21 days of arrival this exception is void and usual terms and conditions will apply. Please contact us if you have any questions or concerns.

Deposits and full balance

We need to take a 50% deposit upon booking. This deposit is only refundable if you cancel within 21 days of your stay date to date. The balance is to be paid no later than 7 days before arrival. If you are booking in less than 7 days time to arrival we will take the full non-refundable amount.

Arrival and departure

Once you have paid a deposit you will receive a confirmation email with your designated pitch and some general information about our site. Your pitch will be ready from about 12.00pm onward. Reception is open until 11pm and gate locked at 11pm. Upon arrival we need a CASH security bond of £10 per adult and £20 per adult if in a group. This will be on your confirmation email. Departure: you are requested to leave your pitch at 11:00am with all your belongings packed and ready to leave site. Please be aware your security bond covers your departure time. No stragglers please. All vehicles must be off site and not left in our car park so you can have a free parking day. You will be charged a day rate of £15.

Electric hook ups

Unfortunately we do not have electric hook ups, however you can leave items to charge in our reception area at your own risk. Although we are on site 24 hours a day does not mean we are looking after your belongings. We ask for a donation which goes to a local charity for the use of our electric.

Groups

We are probably the most tranquil and quietest of sites in Croyde. So, large groups are discouraged as we run a more of a family friendly campsite. As we have 24-hour security, you won't be getting away with loud noise after 11pm and we are a zero noise from midnight here. However please talk to one of our team who can advise you. We take a £20 security bond per adult in any group booking.

Age

No person under the age of 18 unless accompanied by an adult.

Pets

Sorry no pets of any sort.

Bank holiday weekends

The minimum stay over bank holiday weekends is three nights.

Security

Cherry Tree Farm cannot take any responsibility for the security of your personal items or vehicles. Although we have 24-hour security please note, they are not there to look after your items. But are there to ensure a safe experience and will not tolerate bad behaviour or noise.

Booking and payment

We take bookings via our website, email, phone.
Please note, booking is not confirmed until the deposit is paid. Please return booking request form (one per family). You can pay via PayPal, cheque, bank transfer or over the phone with one of lovely team.

Security and behaviour bonds

A £10 SECURITY BOND IS TAKEN PER ADULT AND £20 PER ADULT FOR GROUPS. THIS IS TAKEN IN CASH UPON ARRIVAL AND RETURNED ON DEPARTURE ON THE PREMISE THE TERMS AND CONDITIONS ARE ADHERED TO. You also confirm the person named in the booking form takes full responsibility for the persons included in said form. We ask that you vacate your pitch by 11.00am please on your day of departure. This departure time is also under the rules of the security bond so be sure to be off your pitch and packed away by then please. Refusal to pay the bond may mean the booking is cancelled and money not refunded.

Cancellations

We need to take a 50% deposit upon booking. This deposit is only refundable if you cancel 21 days or more before your arrival date. If you have to cancel your booking less than 21 days before your arrival date you can only use the the credit amount as a voucher for the current season only.
The balance is to be paid no later than 7 days before arrival. If you are booking in less than 7 days time to arrival we will take the full non-refundable amount. Please consider taking out travel insurance to cover your costs of such an eventuality. You will be charged for The PayPal processing fee for any refunds.

Site Rules

Please respect our site rules, as they are there to make yours and all other campers stay as happy & pleasant as possible.
· Vehicle gate closed at 11.00pm
· Vehicle gate opens at 7am
· Do you have personal space issues....? Well so does everyone else, so please respect people's space at all times.
· NO FIRES. Fires are extremely dangerous in campsites. You may be asked to leave with no refund if you break this rule. That also means no pre made fire pits either.
· BBQs and hot utensils must be kept off the grass on bricks please (it damages the grass).
· BBQs are allowed until 10pm.
· All noise to a minimum from 11pm and quiet after 12.00 midnight please. (The security will be on site through the night to ensure a pleasant night sleep for all happy campers).
· We ask that you vacate your pitch by 11.00am please on your day of departure. (this departure time is also under the rules of the security bond so be sure to be off your pitch and packed away by then please)
· We reserve the right to not admit entry to the site, should any of the booking terms not be adhered to, and/ or at the discretion of the management.

The management reserve the right to change these terms at anytime.

Cherry Tree Farm New Guidelines

Apologies, this document is a lengthy read so get yourself a cuppa and settle in 😉

VERY IMPORTANT! PLEASE READ ALL THOROUGHLY!

On the 24th June, the government released guidelines for campsites around the UK which we must adhere to by law:
“Outdoor gatherings are limited to members of any two households (or support bubbles), or a group of at most six people from any number of households”. This statement can be found on the GOV.UK website. In addition to this, unfortunately we can not allow communal gazebos or kitchens if you wish to camp near another family who are already in an adjoining family bubble.

Bookings- No more than two families can request to be pitched together and no more than six per group booking can be pitched together. Unless of course, the government change the guidelines again 😉

Here at Cherry Tree Farm we massively value our customers, team and local community and there is no greater importance to us than the health and safety of these people. If you have any symptoms of Covid-19 we beg you, for all the above, please do not travel here!

Some businesses are now starting to re-open in their first phase as per government plan. If you see something we have missed here on site, please don’t start recording or taking photos to later upload or share on social media, please come and speak to a member of staff as we are all here to help each other. We are super approachable here at Cherry Tree Farm and the current situation is new to everyone. Business owners alike will be trying their utmost to make environments safe, let’s help each other through this transition.

We have had to make some big and some small changes at Cherry Tree Farm to ensure the safety of everyone.  If you have visited us before or if it is your first visit, we apologise that some of our facilities are not currently available and that we cannot show you all of Cherry Tree Farm’s full magic. We are asking all customers to condense their belongings and respect the 2-metre distancing rule. We are advising all campers to bring their own hand sanitisers.

Arrivals/bookings/departures

7 days before arrival
The balance on all bookings must be PAID IN FULL seven days before your arrival date. This will cut down waiting times in reception on your arrival. You will automatically receive an email reminder seven days before your arrival date requesting final payment of your balance. Please check your junk folder for any emails, if you think you have not received one from us, please contact us immediately so we can rectify this. (cherrytreefarmcampsite@gmail.com or call us 01271 890495).

Upon arrival 
Allow only ONE family/group member to report to reception.  We appreciate that you may have had a long journey and you would like nothing more than to get out of the car and explore the site. But please, we do ask you to remain by your car.  We have a carpark toilet on the left as you drive in and please stretch your legs but remain as close to your car as possible until you have checked in.  Even if you have been with us before and know your way around site and to your pitch, it is EXTREMELY IMPORTANT that you report to reception first under the new circumstances.

Check-In procedure
We will still be checking you in as usual, so car tag’s and a booking receipt will be issued to you to display on your car windscreen and then for you to produce at reception on your departure, so we can re-issue your bonds.

Bonds
This year we will be asking ONE member of your party to pay all bonds on one card on arrival. Our card machine will be sanitised after each customer use. All bonds will be refunded back to the same person on the same card on departure (if you behave yourselves 😉)

Pitches
Here at Cherry Tree Farm, we are proud of the fact that we have always had spacious pitches and do not overcrowd. Pitched fields have a marked 10 x 10 metre squared area. This provides an adequate social distance between people. So, you may be adjacent to other families or people. When walking past someone else’s pitch, please always abide by the 2-metre distancing rule.
In unpitched fields, please set your camp area up respectfully with a 2 – metre distance at least from your neighbours.
All outdoor belongings (if you feel these are a necessity to bring) IE: picnic tables, chairs, gazebos, surf equipment, need to be kept within your pitch, tent or van.

Departures
Departure time is 11am. To be able to manage our occupancy levels as best as possible, we please ask you to be all packed up and ready to leave site at 11am. We cannot allow you to leave your car anywhere on site for the day.

Housekeeping/Good to know

Reception
Only one customer at a time, unless called forward by a receptionist.  We may not always have two receptionists on duty so please be patient, we are here to help keep you safe so waiting times will be longer at peak check-in times. Please always respect the 2-metre social distancing rule in reception area.

No cash
This year we will be operating a NO CASH policy on site. Any payments for Bonds or Ice Bags will need to be paid for by card only please. Please note we will not be providing cash-back either.

Capacity
We have reduced our capacity by over half our normal occupancy.  Even though Cherry Tree Farm has lots of space and large pitches (10 metre squared), we feel it is necessary to implement a good social distancing plan.

No visitors
We have had to reduce our capacity and use of facilities to keep our site safe. Please, do not ask if you can have visitor’s as we have an extremely strict occupancy limit.

Surf hire and equipment
Cherry Tree Farm will be cashless this year so all equipment will need to be paid for via card. You will receive a slip from a member of the surf hire team to take to the reception to pay there via the card machine. Please also bring a form of ID, which will be returned to you when you bring the hired equipment back. Only one customer at a time in reception, unless called forward by a member of staff.  We may not always have two receptionists on duty so please be patient.
All equipment will be disinfected after every use and wetsuits will be rinse, sanitised and out of use for 48 hours between each hire. Please help the environment and do not buy single use polystyrene boards or badly made wetsuits.

For your safety

Wash up area’s
We have now isolated two sinks in each wash up area.  This is to ensure that a 2-metre social distance can be achieved.  We have marked areas on the floors to help guide you, and signage to indicate which sinks are not in use.  We ask that when possible only one member of the family/group/couple uses this facility at any one time. 

Showers and Toilets
We have isolated some toilets, urinals and sinks to reduce the amount of people we have in a block at one time. Please consider others when entering or exiting a block and keep a safe social distance of 2-metres. We are doing this for your safety, please be compliant with signage and foot markings where visible. You may need to wait outside the block until a space is available.
Most of our showers are in a closed cubicle and will be open. Some shower blocks maybe a one in one out system or a family bubble area. Signage will indicate this. Please respect our rules, this system is to try and keep maximum facilities open but as safely as possibly. br> We are closely following the government guidelines on extra areas to be monitored more for cleaning. It will not be viable for all facilities to be cleaned after every use. We have however increased our cleaning rota of our communal areas.

Facilities not in use this year
Sadly, we have had to make some drastic decisions to help stop the spread of Covid-19, therefore we will not have the ice blocks system to hire or swap in place.
No freezers will be available for your own ice-blocks.
Bags of ice will be available to buy from reception.
No phone-charging point – please bring your own rechargeable power packs.

Rubbish bin’s and collection
We have installed hand sanitisers at every bin station for your use. Please do not abuse this service as stock levels could be limited. This has been a large additional expense for Cherry Tree Farm so please, help us to help you.

Additional information

Always keep to the 2-metre distancing rule wherever possible.
Adults to supervise young children at all times. No groups of children in communal areas please.
We are closely following the government guidelines on extra areas to be monitored more for cleaning. It will not be viable for all facilities to be cleaned after every use. We have however increased our cleaning rota of our communal areas.

At this point, we would like to thank you for taking the time to read this document.
We have yet to receive any clear government advice, so please be aware these guidelines are subject to change.
We would love nothing more than for you to have a safe and wonderful experience here at Cherry Tree Farm. We look forward to welcoming you all this summer.

Biggest love Cherry Tree Farm Campsite x